Contact Us at Rakebit Casino
Our care team is here around the clock. Below are the exact channels, opening hours and response windows, so you know precisely when to expect a reply from us.
Our Support Channels
Live chat
Open the chat window in the bottom-right corner of any page on rakebit-casino.uk. Live chat runs 24/7, including bank holidays. Median first response time is under two minutes, and most account or payment questions are resolved within a single session.
Write to [email protected] for anything that needs detail or attachments, such as screenshots of a payment or KYC documents. We answer every email within 24 hours; most arrive well inside that window. Include your registered email address in the message so we can locate your account on the first pass.
Channel overview
We keep it simple: two channels, both staffed continuously.
| Channel | Where | Hours | Response window |
|---|---|---|---|
| Live chat | Chat icon, bottom-right of every page | 24/7 | Under 2 minutes typical |
| [email protected] | 24/7 | Within 24 hours |
What We Can Help With
Topics our team covers
No ticket is too small. If it affects your play, it belongs with us.
- Account access: login problems, password resets, changing registered details.
- KYC verification: document requirements and status of checks, which we review within 24-48 hours.
- Deposits: a payment not credited, minimum deposit questions (20 GBP), or method availability.
- Withdrawals: pending payouts, our 0-1 hour processing window, daily and monthly limits of 9,000 GBP and 45,000 GBP.
- Bonuses: the 100% welcome pack up to 3,500 GBP plus 100 free spins, wagering at 30x, weekly cashback up to 20%, and the Monday reload.
- Technical faults: a game not loading, display errors or crashes on mobile.
- Responsible gambling: setting deposit and loss limits, session reminders, self-exclusion, and referrals to GamCare, BeGambleAware and GAMSTOP.
Check These Before Writing
Quick checks that speed things up
Half of all queries are answered by a ten-second look at your own account. Run through this list first and, if you still need us, mention which items you have already checked. It cuts your wait time noticeably.
- FAQ page: the link sits in the site footer and covers bonuses, payments and verification.
- KYC status: open your profile, then the verification tab, to see whether your documents are pending or approved.
- Transaction history: every deposit and withdrawal with timestamps is listed under your account history.
- Bonus terms: check the promotion page for the wagering requirement and validity period of 14 days before asking about a locked bonus.
Formal Letters and Complaints
Registered operator
For formal complaints or postal correspondence, address us as the licence holder: Rakebit N.V., operating under Anjouan licence ALSI-202602030-F12. Send written complaints by email to [email protected] with the subject line Formal Complaint; we acknowledge receipt within 48 hours and give you a substantive answer within ten working days. Complaints that remain unresolved after our internal process can be escalated to the Anjouan licensing authority.
Media and Partnership Enquiries
Press, affiliates and business
Affiliate, advertising and press enquiries go through a dedicated route so they never queue behind player tickets. Email [email protected] with your portfolio or media kit and the partnership type in the subject line. Our partnerships team replies within two working days. Player support cannot forward these, so use the direct address from the start.
Frequently asked questions
Is your live chat available at weekends?
Yes. Live chat on rakebit-casino.uk runs 24/7, every day of the year, including weekends and bank holidays.
How quickly do you answer emails?
We reply to every email sent to [email protected] within 24 hours, and most answers arrive sooner.
Can you help me set a deposit limit or self-exclude?
Yes. Contact live chat and our team will apply deposit limits, loss limits, session reminders or self-exclusion to your account immediately, and point you to GamCare, BeGambleAware and GAMSTOP.
What should I include when my deposit has not arrived?
Send the amount, the method, the timestamp from your transaction history and any confirmation screenshot. That lets us trace the payment and respond with a resolution the same day.