Your Privacy at Rakebit Casino
This Privacy Policy explains what personal data we collect when you use rakebit-casino.uk, why we collect it, how long we keep it and the rights you hold over it. We operate under licence ALSI-202602030-F12 issued by the Anjouan licensing authority, and we treat your data with the care that licence demands.
What Data We Collect
Categories of personal data
We collect only the data we need to run your account, verify your identity and meet our legal obligations. The categories below cover everything we hold about you.
- Identity data: your name, date of birth, email address, phone number and residential address.
- Verification documents: proof of identity, proof of address and source-of-funds documents submitted during KYC checks.
- Transaction data: deposits, withdrawals, wagering records and payment method details, including cryptocurrency wallet addresses.
- Technical data: IP address, device type, operating system, browser and approximate location derived from your IP.
- Gameplay behaviour: games played, bets placed, session times, bonus usage and responsible-gambling indicators.
- Marketing preferences: your consent status for promotional emails, SMS and on-site offers.
How We Use Your Data
We use your data to create and manage your account, process deposits and withdrawals, and verify your identity before your first withdrawal as part of our KYC procedure, with documents reviewed within 24 to 48 hours. The same records let us detect fraud, money laundering and bonus abuse.
We also monitor play patterns for responsible-gambling purposes, because spotting harmful behaviour early matters more to us than revenue. Where you have given consent, we send promotional material about bonuses such as our weekly cashback of up to 20% or Monday reload offers; if you withdraw that consent, the messages stop.
Our Legal Bases for Processing
Contract: we process identity, account and transaction data to set up and run your gambling contract with us. Without this data we cannot open an account or pay out winnings.
Legal obligation: anti-money-laundering and licensing rules require us to verify your identity, monitor transactions and keep records for prescribed periods, so we process KYC documents and transaction logs to comply with the Anjouan licence and applicable gambling law.
Legitimate interest: we process technical and gameplay data to prevent fraud, secure our platform and improve our services, balancing our interests against your rights before relying on this basis.
Consent: marketing communications and optional cookies that are not strictly necessary run only on your consent, which you may withdraw at any time.
How Long We Keep Records
We keep each category of data no longer than necessary, and regulatory rules set minimum periods we cannot shorten.
| Data category | Retention period |
|---|---|
| Identity and account data | Duration of the account, then up to 2026 plus 5 years after closure |
| Transaction and wagering records | Minimum 5 years after the transaction, as required by AML rules |
| KYC verification documents | 5 years after account closure |
| Technical and device logs | Up to 12 months for security analysis |
| Marketing consent records | Until you withdraw consent, then proof of withdrawal for 12 months |
Who We Share Data With
We never sell your personal data. We share it only with parties who need it to deliver our services, each bound by data-processing agreements.
Payment processors handle your deposits and withdrawals, including card schemes and cryptocurrency infrastructure. Identity verification and AML screening providers confirm your documents against sanctions and fraud databases. The Anjouan regulator and other competent authorities receive reports where the law requires it. Analytics providers help us understand site usage in aggregate. Game providers receive only the technical data needed to deliver the games you open.
Your Rights Over Your Data
You control your data, and exercising these rights is free. Send any request to our data protection officer at [email protected] and we will respond within one month.
- Access: obtain a copy of the personal data we hold about you.
- Rectification: correct inaccurate or incomplete data.
- Erasure: ask us to delete data where no legal obligation requires us to keep it.
- Portability: receive your data in a structured, machine-readable format.
- Objection: object to processing based on legitimate interest.
- Withdrawal of consent: stop marketing at any time via account settings or unsubscribe links.
- Complaint: lodge a complaint with your national data protection authority.
Cookies and Tracking
We use strictly necessary cookies to keep you logged in and secure your session, plus optional analytics and marketing cookies that run only with your consent. Our cookie banner lets you accept or reject optional categories, and you can change your choices in your account settings at any time. Full details of every cookie we set, including names and lifespans, are listed on our dedicated Cookies Policy page.
How We Protect Your Data
All traffic between your device and our servers is encrypted with TLS. Stored verification documents sit in access-controlled storage, and only staff who need them for KYC, payments or support can view them, with every access logged.
We apply role-based access controls, regular security testing and staff training on data protection. If a personal data breach occurs that risks your rights, we notify the relevant supervisory authority within 72 hours and inform you directly where the risk is high.
Contact Our Data Protection Officer
Our data protection officer answers privacy questions, handles data subject requests and liaises with regulators. Write to [email protected] for anything covered by this policy.
For general account matters, our support team is available on live chat around the clock or at [email protected]. We update this Privacy Policy whenever our practices change, and the current version is always the one published on this page.
Frequently asked questions
How do I request a copy of my data?
Email [email protected] with your request. We verify your identity and send your data within one month, free of charge.
Why do you keep my transaction records for 5 years?
Anti-money-laundering law requires us to retain transaction and wagering records for at least 5 years, so we cannot delete them earlier even if you close your account.
Can I stop marketing emails from Rakebit Casino?
Yes. Use the unsubscribe link in any email or switch off marketing consent in your account settings, and the messages stop immediately.
Do you share my documents with game providers?
No. KYC documents stay with us and our verification providers. Game providers receive only the technical data needed to run the games you open.
What happens to my data if I self-exclude?
We keep the minimum data required to enforce your self-exclusion and meet legal obligations, including the record of the exclusion itself, and we stop all marketing to you.