Responsible Gaming at Rakebit Casino

Gambling should stay what it is meant to be: a paid form of entertainment, never a way to make money or escape problems. On this page we set out, in plain terms, what we do to keep your play safe, which tools you control yourself, and where to find independent help if gambling stops being fun.

Our Commitment to Your Wellbeing

What we do proactively

We take player wellbeing seriously, and we build that commitment into the platform rather than leaving it to policy documents. Our team monitors play patterns for early indicators of harm, such as sharp increases in deposit frequency, prolonged overnight sessions or repeated failed withdrawal attempts followed by renewed deposits. When our systems flag concerning behaviour, a trained member of staff reviews the account and, where appropriate, contacts you with information about limits and support options.

Reality checks are active by default for every account. You receive an on-screen notification at regular intervals showing how long you have been playing, your net result for the session and a direct link to your limit settings. We never use these notifications to encourage further play; they exist purely to give you an honest snapshot in the moment.

• Behavioural monitoring of accounts for early risk indicators
• Reality check notifications during every session
• Trained staff who respond to wellbeing concerns within 24 hours
• Clear limit tools available before your first deposit, not after
• No marketing messages sent to any account with an active limit or exclusion

Warning Signs We Ask You to Watch

Problem gambling rarely announces itself. It builds gradually, and the person affected is often the last to notice. We ask you to read the list below honestly, not as a judgement but as a health check. If several of these statements feel familiar, the tools on this page and the helplines further down are for you, today, without any shame attached.

• You chase losses, increasing stakes to win back money already gone
• You hide the time or money you spend gambling from family or friends
• You borrow money, sell possessions or use funds meant for bills to play
• Your mood shifts sharply around gambling, with irritability or restlessness when you stop
• You play for longer than you planned, repeatedly, and cancel other commitments to keep playing
• You gamble to escape stress, anxiety or low mood rather than for entertainment
• You have tried to cut down or stop before and could not stick to it
• You think about gambling when you are not playing, planning the next session

Tools You Can Set Up Today

Your controls, your rules

Every tool below is available in your account under Profile, then Responsible Gaming, and each one takes effect immediately. You do not need to contact support to activate or tighten a limit, only to remove one before its expiry.

• Deposit limit: caps the amount you can deposit per day, week or month, set in your account currency.
• Loss limit: limits net losses over a chosen period, so a win never quietly becomes a bigger loss later.
• Wagering limit: restricts the total amount you can stake in a given period regardless of outcome.
• Session timeout: automatically logs you out after a fixed duration, from 30 minutes upwards.
• Reality checks: choose how often the on-screen session summary appears, from every 15 minutes to every hour.
• Cooling-off period: suspends play for 24 hours to 30 days while keeping your account and balance intact.
• Self-exclusion: blocks your account for a longer fixed term or permanently, with no marketing during the exclusion.

Self-Exclusion, Step by Step

What happens to your balance and open bets

You can exclude yourself for 24 hours, 7 days, 30 days, 6 months or permanently. Choose the duration in Responsible Gaming settings or ask support to apply it for you. A permanent exclusion cannot be reversed.

Balance, bets and reactivation

When an exclusion begins, any open sports or casino bets already placed run to their natural settlement and winnings are credited to your balance. You may withdraw your remaining balance at any time through the usual methods, including Bank Transfer and Visa Debit, with our standard limits of 9,000 GBP per day and 45,000 GBP per month applying. We close the account to deposits immediately, so no new funds can be added during the exclusion.

For reactivation after a 6-month exclusion, write to [email protected] from your registered email address. A trained agent will talk the decision through with you, confirm any limit settings you want in place first, and only then restore access. We will never send a bonus or promotional message as part of that conversation.